RentCafe Privacy Statement

By using RentCafe.com (RentCafe ILS) or any property websites powered by RentCafe (RentCafe Portal) (collectively, “RentCafe”), you acknowledge you have read and understand the latest version of the RentCafe Privacy Policy (posted at https://resources.yardi.com/legal/rentcafe-privacy-policy/), which describes RentCafe’s privacy practices and will be updated from time to time. The property may have its own Privacy Policy that describes the property’s privacy practices.

Privacy Policy

Effective Date: 11/1/2024

Welcome to Place of Grace! Your privacy is important to us. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website, (the “Site”). By accessing or using the Site, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information when you use our Site:

Personal Information: This includes information that identifies you personally, such as your name, email address, phone number, and mailing address, which you may provide when contacting us, submitting an application, or signing up for newsletters.
Non-Personal Information: We may also collect non-identifying information, such as browser type, operating system, device type, and IP address. This helps us understand how visitors use our Site and improve our services.
Cookies and Similar Technologies: We use cookies and other tracking technologies to enhance your experience, analyze Site usage, and deliver personalized content. You can control your cookie settings through your browser.

2. How We Use Your Information

Place of Grace may use the information we collect for various purposes, including:

To respond to inquiries and provide customer support
To process rental applications and facilitate leasing processes
To communicate important updates and information related to our property
To improve our website, products, and services based on user feedback
To personalize your experience on the Site
To comply with legal requirements and enforce our terms of service

3. Sharing Your Information

We value your privacy and do not sell or rent your Personal Information to third parties. However, we may share your information in the following circumstances:

With Service Providers: We may share your information with third-party vendors who help us operate our Site, process applications, or provide other services on our behalf. These providers are bound by confidentiality obligations and cannot use your information for other purposes.
For Legal Reasons: We may disclose your information if required by law or if we believe it’s necessary to protect our rights, the safety of others, investigate fraud, or respond to a government request.

4. Data Security

We take data security seriously and implement appropriate measures to protect your Personal Information from unauthorized access, alteration, disclosure, or destruction. While we strive to use commercially acceptable means to protect your information, please understand that no method of transmission over the internet or method of electronic storage is 100% secure.

5. Your Choices and Rights

Depending on your location, you may have the right to:

Access and Update: Request access to or update your Personal Information.
Delete: Request the deletion of certain Personal Information, subject to legal limitations.
Opt-Out: Choose not to receive marketing communications by following the unsubscribe instructions included in these messages.

To exercise any of these rights, please contact us at the details provided below.

6. Third-Party Links

Our Site may contain links to other websites not operated by Place of Grace. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party websites you visit.

7. Children’s Privacy

Place of Grace does not knowingly collect Personal Information from children under the age of 13. If we discover that we have inadvertently collected information from a child under 13, we will delete it promptly.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices. When we make changes, we will post the updated policy on this page and update the effective date. We encourage you to review this Privacy Policy regularly for any changes.

9. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Place of Grace
Email: [email protected]

To add a disclaimer about the lack of warranties or guarantees on pricing, availability, and potential software issues, include a "Disclaimer" section near the end of your Privacy Policy. This section should clearly state that the information on the Site, including pricing and availability, may be subject to change, and that Place of Grace makes no warranties regarding this information.

Here's how you can incorporate it:

10. Disclaimer

Place of Grace strives to provide accurate and up-to-date information on this Site. However, we make no warranties or guarantees regarding the accuracy, completeness, reliability, or availability of any information provided on the Site, including pricing, unit availability, or other features.

Please note that this Site relies on third-party software and digital tools to display certain information. There may be times when these tools are unavailable, or information may not be current due to software limitations or technical issues. Place of Grace is not responsible for any inaccuracies resulting from such circumstances.

11. Chatbot Disclaimer

The Place of Grace website includes a chatbot feature designed to assist residents and visitors by providing general information and answering common questions. Please be aware of the following limitations when using the chatbot:

No Guarantee of Accuracy: The chatbot provides responses based on available information and programmed resources. While we strive to ensure that the chatbot delivers helpful and relevant information, Place of Grace makes no guarantees or warranties regarding the accuracy, completeness, or reliability of any information provided by the chatbot.
Non-Binding Information: Any information or guidance given by the chatbot should be considered informational only. It is not intended to serve as legally binding advice or to replace direct communication with our team for specific inquiries, particularly concerning sensitive matters such as rent payments, lease agreements, or resident policies.
Use at Your Own Risk: By using the chatbot, you acknowledge and agree that you do so at your own choice and risk. Place of Grace is not liable for any actions taken based on information provided by the chatbot, nor for any inaccuracies, misunderstandings, or other issues that may arise from its use.
Technical Limitations: The chatbot is dependent on third-party software and may occasionally experience technical issues, interruptions, or provide outdated information. Place of Grace is not responsible for any consequences resulting from such technical limitations.
No Confidentiality: Please avoid sharing sensitive or confidential information via the chatbot. Although we strive to protect user privacy, the chatbot is not designed for handling confidential information and may not be fully secure.

If you have specific questions or require precise information, we recommend contacting our team directly at [email protected]

By using our Site, you consent to the collection, use, and sharing of your information as described in this Privacy Policy.

End of Privacy Policy